A Literature Review of Emotional Labor and Emotional Labor Strategies
نویسندگان
چکیده
منابع مشابه
A Literature Review on Teachers’ Emotional Labor
In view of the teachers’ professional characteristics, teachers are rated as high emotional workers. By reviewing the literatures of Chinese and foreign teachers’ emotional labor research, this paper sums up four aspects about teachers’ emotional labor: the definition of the concept of emotional labor, teacher’s emotional display rules, teachers’ emotional labor strategies and the antecedents a...
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This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationship...
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Research on emotional labor focuses on how employees utilize 2 main regulation strategies-surface acting (i.e., faking one's felt emotions) and deep acting (i.e., attempting to feel required emotions)-to adhere to emotional expectations of their jobs. To date, researchers largely have considered how each strategy functions to predict outcomes in isolation. However, this variable-centered perspe...
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The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “l...
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ژورنال
عنوان ژورنال: Universal Journal of Management
سال: 2015
ISSN: 2331-950X,2331-9577
DOI: 10.13189/ujm.2015.030704